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Delivery Information

Delivery to the mainland UK starts at just £2.49.

European delivery starts at just £3.99.

We also deliver to the United States.

Delivery

Delivery Information and prices

The total amount you'll pay for delivery of your order depends on the total weight of your order when checking out, and will vary depending on which delivery method you choose for your order. Our (current) average delivery time from ordering to delivery is approximately 7-10 working days. If you require your order faster than this please let us know and we will do everything we can to get your order to you on time. 

Returns & Exchanges


All orders are guaranteed to be 100% free of defects in workmanship and materials, however you may return the order for a full refund by following our returns policy below.

We are happy to refund any returned non-personalised items for a period of up to 14 days after the order date. Unfortunately, personalised items can only be returned for a refund if there is a fault with the item or due to an error caused by Your Personalised Candles.

Return postage costs are the responsibility of the customer and any shortages or defects or problems with the order must be notified to Your Personalised Candles within 10 days. In the event of an error on the part of Your Personalised Candles we are happy to exchange the order without charge and refund any return postage costs involved in the return of the order. In circumstances where we are not at fault for a return, no returned goods will be accepted without prior authorisation from Your Personalised Candles.

This does not affect your statutory rights.

Please parcel your returned order securely and send it to us at the following address:

EMPIRE TRADING (UK) LTD
145-157 ST JOHN STREET 
LONDON 
ENGLAND 
EC1V 4PW
Company registration no: 09030321

PERSONALISED CANDLES MADE WITH YOU IN MIND
13 YEARS EXPERIENCE
DELIVERY TO THE UK, EUROPE & USA