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Delivery Information

Delivery to the mainland UK starts at just £2.49.

European delivery starts at just £3.99.

We also deliver to the United States.

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern In The Pink Candle’s relationship with you in relation to this website.

The term ‘Your Personalised Candles’ or ‘us’ or ‘we’ refers to a trading style of Empire Trading UK Ltd the owner of the website whose registered office is 145-147 John Street, London, EC1V 4PW, in the United Kingdom. Our registration number is 09030321. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without In The Pink Candles’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read it before using the site or submitting any personal information.

By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our newsletter subscriber list.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Returns & Exchanges

All orders are guaranteed to be 100% free of defects in workmanship and materials, however you may return the order for a full refund by following our returns policy below.

We are happy to refund any returned non-personalised items for a period of up to 14 days after the order date. Unfortunately, personalised items can only be returned for a refund if there is a fault with the item or due to an error caused by In The Pink Candles.

Return postage costs are the responsibility of the customer and any shortages or defects or problems with the order must be notified to In The Pink Candles within 10 days. In the event of an error on the part of In The Pink Candles we are happy to exchange the order without charge and refund any return postage costs involved in the return of the order. In circumstances where we are not at fault for a return, no returned goods will be accepted without prior authorisation from Your Personalised Candles.

This does not affect your statutory rights.

Please parcel your returned order securely and send it to us at the following address:

Your Personalised Candles

177 High Street

Newhall

Swadlincote

DE11 0EA

PERSONALISED CANDLES MADE WITH YOU IN MIND
13 YEARS EXPERIENCE
DELIVERY TO THE UK, EUROPE & USA